Why shop at Ordino Arcalís?

Now, you can book your ski holiday online and pay just 10% of the total price. 

How to benefit from the 10% payment

• If you book at least 30 days before the date on which cancellation charges come into effect. 
• This advantage only applies to purchases over €300.

How to apply the 10% payment

• As part of the booking process, at the payment step, you will need to select this option (only available where the aforementioned conditions are met).
• The remaining balance will automatically be debited 7 days before the date on which cancellation charges come into effect.

• Free cancellation charges

  If you notify us at least 24 hours beforehand, you can cancel any resort services you've booked without incurring any cancellation charges. For accommodation pakcages, please consult the accommodation cancellation policy. For more information, please consult the general conditions.  

• Reliable website

  Shop direct on our online channels without intermediaries. Furthermore, we have a connection that guarantees the secure transfer of your personal details and financial transactions during your online shopping process.

• Exclusive offers

  You’ll be able to benefit from exclusive promotions you won’t find with other agents.

• Assistance while shopping

  If you have any queries while shopping, you can contact one of our agents whenever you need via our online chat. They will offer you guidance during the shopping process and advice on which products best suit your needs.

• Have your passes delivered to your accommodation

  If you buy one of our accommodation and pass packages at least 24 hours in advance, we will have your passes delivered to your hotel so that you don’t need to collect them from the ticket office. If on the other hand your purchase does not include accommodation, you can collect your passes at our express ticket offices located at the different access points. Save time and make the most of your stay.

• Customer service seven days a week

  In the case of any queries or incidents, you can Contact Center & Bookingr 7 days a week. Monday to Friday from 9 am to 7 pm. Saturday from 9 am to 6 pm, and Sundays and holidays from 9 am to 5 pm.

• Direct sales channel

  Book your skiing classes, either private or group, or the Top Class service, with no intermediaries. You will also find exclusive services that no one else offers.

• Corporate

  Directly book your business trips, events or incentives organized according to your specifications by our sales team.

• Exclusive benefits with your Season Pass

  We will send your pass to your home, and we also offer you the option to spread out the payments and a ski guarantee, as well as discounts inside and outside the resort. In addition, if you renew your annual pass, you will receive a 5% discount.

• Exclusive sale of Ski Pass Plus+

  This Pass is not available for purchase at Ticket Offices. With the Ski Pass Plus+, pay for what you ski and get a 15% discount, applicable from the second day of skiing. Furthermore, this pass allows you to accumulate discounts if you come with your family. 

• Lower prices at restaurants

  Plan ahead and book your restaurant on the slopes at a special price.

• Sale of only passes

  Unlike on other channels, on our website you can buy passes for one or more days without having to book accommodation. 

• Bespoke holidays

  You can tailor your holiday to your own specifications with all the services you require: ski passes, equipment hire, meals, activities, etc.